PSS-ITS- Customer Support Officer


Salary: £33,567 to £38,533 per annum, inclusive.

Closing Date: Monday 23 April 2018

Interview Date: Thursday 03 May 2018

Reference: PSS-ITS-2018-02


This is an exciting opportunity to work with a busy IT support team in a leading research university. The ideal post-holder will be a self-starter, committed to delivering a high standard of user support in a flexible and positive manner and willing to share their knowledge and learn new skills.

Up to a third of the role will be providing first-line, face-to-face support to staff and post-graduate students on a wide range of IT services, fronting a busy IT department of around 50 staff.  The role also involves second-line support based in our IT workshop, where you will be processing new and old IT equipment, supporting AV equipment in our teaching rooms, and setting up video conferencing sessions.

Alongside general support duties, it is expected that the role will be a good mix of support and small projects; covering a wide range of activities and meeting a wide range of people.  The post-holder will take the lead in many technical projects and challenges, for example, imaging and deployment of computers across the entire School and refurbishing computer classrooms. The post-holder will often be required to manage their own workload, producing documentation and contributing articles to the IT knowledge base.

The post is full-time and fixed term for 12 months in order to cover maternity leave. The salary will be on the Professional Support Pathway Grade 5 scale in the range £33,567 to £38,533 per annum (inclusive of London Weighting). The post will be subject to the LSHTM terms and conditions of service.  Annual leave entitlement is 30 working days per year, pro rata for part time staff. In addition to this, there are discretionary “Director’s Days”. Membership of the Pension Scheme is available. The post is based in London, Keppel Street.

Applications should be made on-line via our website at Applications should also include the names and email contacts of 2 referees who can be contacted immediately if shortlisted.  Online applications will be accepted by the automated system until 10pm of the closing date. Any queries regarding the application process may be addressed to

The supporting statement section should set out how your qualifications, experience and training meet each of the selection criteria. Please provide one or more paragraphs addressing each criterion. The supporting statement is an essential part of the selection process and thus a failure to provide this information will mean that the application will not be considered. An answer to any of the criteria such as "Please see attached CV" will not be considered acceptable. 

Please note that if you are shortlisted and are unable to attend on the interview date it may not be possible to offer you an alternative date.

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