Services Consultant, Life Sciences

Elsevier is part of the RELX Group, which is a world leading provider of professional information solutions in science and health, legal, risk management, and business to business sectors.
 
As the world’s leading provider of science and health information, Elsevier serves more than 30 million scientists, students and health and information professionals worldwide. A global company headquartered in Amsterdam, employing more than 7000 people in 24 countries, we help customers advance science and health by providing world-class information and innovative tools that help them make critical decisions, enhance productivity and improve outcomes.
 
Culture
Our working culture is highly respectful, stimulating and diverse; enabling bright, passionate people to do their best work. We offer challenging but realistic objectives, recognition for achievement, and the opportunity to challenge the status quo. We're a truly global company, working across geographies everyday with our people sharing a passion for health and science. Our people are pragmatic, commercial, work collaboratively and are excellent relationship builders.  We offer an opportunity to make a difference in people's lives by helping the health and science communities find and use trusted, high-quality information.
 
Career
Learning is at the heart of everything we do and our people take their development and progress seriously, as do we. Because of our global reach, opportunities are available locally and globally and our breadth of opportunity offers the chance to build a varied career across different functions and divisions. You will have the opportunity to work at the forefront of technological development and to contribute to change. People with the right attitude have the chance to contribute far beyond their role.
 
Job purpose
This person will be responsible for providing objective advice, expertise and specialist skills with the aim of helping Life Science institutions define bespoke solutions in the areas of data integration, text-mining, and semantics. You will have responsibility for delivery of Life Science Consulting financial targets for the defined area of focus within PBT organization and in direct collaboration with Sales organization. Working in collaboration with product development groups you will help to ensure product awareness and alignment, availability of necessary resource, and timely delivery of project. As the Service Consultant, you will own responsibility per project on ensuring profitability against project costs.
In future, you will be responsible for handoff of defined project, through requirement stage and license signing, to Life Science Project Managers.
This is a pioneer role in Japan, and crucial in establishing Elsevier Life Science Consulting as a standard at leading pharmaceutical institutions (opinion leaders) in order to get the industry recognition and endorsement of the project and product suite.
You will have responsibility for research of potential customer markets, competition, opportunities and development.Key Result Area, Life Science Consulting Sales Development

Responsible for analysis and synthesis of prospects and clients’ needs and translating into a sales solution in close consultation with the account manager, with focus on Top-50 accounts
Identify opportunities
Collaborate with Account and Sales Manager to develop targeted sales plans for each account and the execution of these plans
Responsible, initially for the end-to-end solution delivery process of all customized solutions
Channel feedback to the Product organization for continued product enhancement and new development needs, including for customized solutions
Monitor and analyze competition to ensure Elsevier remains solutions are positioned market-appropriately and focused in correct space. Work in good collaboration with Product Marketing to ensure necessary collateral is available and messaging is appropriate.
Execute trainings and tools to improve the sales force effectiveness
Maintain expertise on key industry issues in focus areas (Chemistry, Biology/bioinformatics, Semantics/text mining). Acquire in depth knowledge of clients’ purchasing processes
Participate in and represent organization at tradeshows and conferences
Key Result Area, Consultative Selling

Assist clients by identifying ways to improve research workflows and efficiencies by leveraging the Elsevier Life Science portfolio and capabilities
Develop project and engagement plans with the client
Ensure timeline agreement and appropriate communication with the client
Ensure all projects scoped for cost and profitability
Conduct in-depth analysis of customer information to understand customer context and desired outcome
Formulate actionable recommendations to help the client achieve desired result
Communicate conclusions to the client in a professional and credible manner
Lead in formulating and responding to formal Request for Information (RFI), Request for Proposal (RFP) & Customer Project Proposals
Key Result Area, Product and Service Development

Work closely with the Head of Product & Operations as appropriate to optimize the delivery model
Develop best practices for Life Science Solution service delivery
Organize and conduct post sales activity (rollout & training) for bespoke solutions
Coordinate solution awareness (including necessary training for support) with product and technical support stakeholders
Key Result Area, Revenue/cost responsibility

Responsibility for a revenue budget consisting of new sales revenues and on-going project maintenance revenues
Delivery of portfolio growth of a determined % per annum.
Assess delivery costs for customized solutions and inform in the custom pricing process
Responsible for personal T&E budget

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